Terms and Conditions
- Last Updated: June 16, 2026
Welcome to Kind Call (“Kind Call,” “Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, communications, and healthcare support services.
By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions. If you do not agree with these Terms, you should discontinue use of our website and services immediately.
1. About Kind Call
Kind Call is a healthcare support company that provides remote front-desk and patient communication services for healthcare providers, medical practices, clinics, and healthcare organizations across the United States.
Our services may include:
- Virtual Medical Receptionist Services
- Appointment Scheduling
- Patient Intake Coordination
- Insurance Verification Support
- Patient Follow-Up Assistance
- Call Answering Services
- Front Desk Administrative Support
- Patient Communication Assistance
- EHR/EMR Administrative Support
- Healthcare Workflow Assistance
- Bilingual Patient Communication
- Remote Healthcare Staffing Solutions
Kind Call provides administrative and operational support services only and does not independently provide medical treatment, diagnoses, prescriptions, or clinical decision-making.
2. Eligibility
By using our website or services, you represent and warrant that:
- You are at least 18 years old;
- You have the authority to enter into legally binding agreements;
- You will use our services only for lawful purposes;
- You will comply with all applicable healthcare, privacy, and business regulations.
If you are using our services on behalf of a healthcare practice or organization, you represent that you have authority to bind that organization to these Terms.
3. Scope of Services
Kind Call provides remote administrative and communication support services intended to assist healthcare providers with operational efficiency and patient communication workflows.
Our services are designed to support healthcare practices but do not replace licensed medical professionals or clinical staff.
Healthcare providers remain solely responsible for:
- Patient care decisions;
- Medical diagnoses;
- Clinical recommendations;
- Prescription management;
- Treatment decisions;
- Medical record accuracy;
- Compliance with healthcare regulations;
- Review and approval of all clinical documentation.
Kind Call personnel do not independently practice medicine, nursing, or any licensed healthcare profession unless explicitly stated otherwise.
4. Service Agreements
Certain services may require separate written agreements, including but not limited to:
- Service Agreements
- Staffing Agreements
- Business Associate Agreements (BAAs)
- Non-Disclosure Agreements (NDAs)
- Trial Service Agreements
- Payment Agreements
If a separate executed agreement conflicts with these Terms, the executed agreement shall govern.
5. HIPAA Compliance and Protected Health Information
Kind Call recognizes the importance of protecting Protected Health Information (“PHI”) and maintaining compliance with applicable healthcare privacy regulations.
Where applicable, Kind Call may function as a Business Associate under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
We implement reasonable administrative, technical, and physical safeguards designed to protect healthcare-related information against unauthorized access, disclosure, or misuse.
These safeguards may include:
- HIPAA-related workforce training;
- Confidentiality agreements;
- Secure communication procedures;
- Access restrictions;
- Authentication protocols;
- Secure operational workflows;
- Role-based access controls;
- Workforce oversight procedures.
Healthcare providers remain responsible for ensuring their own HIPAA compliance obligations, including proper system configuration, secure EHR management, and lawful handling of patient information.
Business Associate Agreements (“BAAs”) may be executed where required.
6. User Responsibilities
Users and clients agree to:
- Provide accurate and complete information;
- Maintain confidentiality of account credentials;
- Use services lawfully and ethically;
- Ensure proper authorization for information shared with Kind Call;
- Avoid transmitting harmful software or malicious content;
- Secure operational workflows;
- Role-based access controls;
- Refrain from unauthorized access attempts or misuse of systems.
Users are responsible for all activity conducted under their accounts or systems.
7. Communication and Call Handling
As part of our services, Kind Call may assist with:
- Incoming patient calls;
- Appointment scheduling;
- Patient follow-ups;
- Insurance verification communications;
- Administrative healthcare communications;
- Intake coordination.
Users acknowledge that:
- Calls may be documented for operational continuity, training, and quality assurance purposes where permitted by law;
- Kind Call personnel do not provide independent medical advice or emergency services;
- Healthcare providers remain responsible for clinical communication and patient care decisions.
Patients experiencing medical emergencies should contact emergency services immediately.
8. Payment Terms
Payment terms may be outlined in separate invoices, proposals, or agreements.
Unless otherwise agreed in writing:
- Payments are due according to invoice terms;
- Late payments may result in service suspension;
- Outstanding balances may incur late fees where permitted by law;
- Clients remain responsible for all applicable taxes and fees.
Failure to make timely payments may result in interruption or termination of services.
9. Trial Services and Evaluations
Kind Call may offer introductory periods, evaluations, or trial services at its discretion.
Trial services are provided “as is” and do not guarantee:
- Continued staffing availability;
- Long-term engagement;
- Specific operational outcomes;
- Permanent service arrangements.
Kind Call reserves the right to modify or discontinue trial services at any time.
10. Confidentiality
Both Kind Call and its clients acknowledge the importance of maintaining confidentiality regarding healthcare-related, operational, business, and proprietary information.
Confidential information may include:
- Patient information;
- Appointment records;
- Practice operations;
- Business strategies;
- Internal procedures;
- Pricing structures;
- Communication records;
- Workflow systems.
Neither party shall disclose confidential information except as required for authorized operations or by law.
Confidentiality obligations survive termination of services.
11. Workforce and Staffing
Kind Call may assign virtual receptionists, administrative assistants, contractors, or support personnel based on operational needs and client requirements.
Kind Call reserves the right to:
- Replace assigned personnel;
- Modify staffing assignments;
- Adjust operational workflows;
- Reassign internal resources.
All personnel assigned through Kind Call remain under the management and operational oversight of Kind Call unless otherwise agreed in writing.
12. Non-Solicitation of Personnel
Clients agree not to directly solicit, recruit, hire, or engage Kind Call personnel outside of Kind Call during active engagements and for a reasonable period following termination unless otherwise agreed in writing.
Violation of this provision may result in financial penalties or legal remedies where enforceable.
13. Intellectual Property
All website content, branding, graphics, logos, service descriptions, text, materials, and proprietary systems associated with Kind Call remain the exclusive property of Kind Call unless otherwise stated.
Users may not:
- Reproduce website materials;
- Copy branding or content;
- Redistribute proprietary materials;
- Modify or reverse engineer systems;
- Use Kind Call trademarks without authorization.
Unauthorized use may violate intellectual property laws.
14. Website Use Restrictions
Users agree not to:
- Use the website unlawfully;
- Attempt unauthorized system access;
- Interfere with website functionality;
- Introduce malicious code or harmful software;
- Scrape or copy website data;
- Misrepresent identity or affiliation;
- Violate healthcare privacy regulations.
Kind Call reserves the right to restrict or terminate website access for violations of these Terms.
15. Third-Party Services and Platforms
Kind Call may utilize third-party systems, platforms, software providers, communication tools, or integrations to support operations.
We are not responsible for:
- Third-party outages;
- External platform failures;
- Third-party security incidents;
- Internet disruptions;
- Vendor policy changes.
Users may also be subject to the terms and policies of third-party service providers.
16. Data Security
Kind Call implements commercially reasonable safeguards designed to protect information and operational systems.
However, users acknowledge that:
- No electronic system is completely secure;
- Internet-based communications involve inherent risks;
- Cybersecurity threats continuously evolve.
Users remain responsible for maintaining appropriate safeguards within their own systems and environments.
17. No Medical Advice
Kind Call provides administrative and communication support services only.
Nothing on our website or through our services constitutes:
- Medical advice;
- Clinical recommendations;
- Diagnoses;
- Treatment instructions;
- Emergency healthcare services.
Users should consult licensed healthcare professionals regarding medical concerns.
If you are experiencing a medical emergency, contact emergency services immediately.
18. Limitation of Liability
To the fullest extent permitted by law, Kind Call shall not be liable for:
- Indirect damages;
- Incidental damages;
- Consequential damages;
- Lost profits;
- Business interruption;
- Data loss;
- Cybersecurity incidents;
- Delays caused by third parties;
- Errors resulting from client-provided information.
Kind Call’s total liability related to any claim shall not exceed the amount paid for services during the preceding three months unless otherwise required by law.
19. Indemnification
Users and clients agree to indemnify, defend, and hold harmless Kind Call and its affiliates, employees, contractors, officers, and representatives from claims, liabilities, damages, losses, or expenses arising from:
- Violation of these Terms;
- Regulatory noncompliance;
- Misuse of services;
- Client negligence;
- Improper handling of patient information;
- Unauthorized activities;
- Violations of applicable laws or healthcare regulations.
20. Service Availability
Kind Call does not guarantee uninterrupted availability of its website or services.
Services may be interrupted due to:
- Maintenance;
- Technical failures;
- Security incidents;
- Third-party outages;
- Force majeure events;
- Internet disruptions.
We reserve the right to modify, suspend, or discontinue services at any time.
21. Termination
Kind Call reserves the right to suspend or terminate services or website access for reasons including:
- Violation of these Terms;
- Nonpayment;
- Fraudulent or illegal activity;
- Security concerns;
- Operational necessity;
- Misuse of services.
Clients may terminate services subject to applicable agreements and notice requirements.
22. Governing Law
These Terms shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which Kind Call operates, without regard to conflict of law principles.
Any disputes arising from these Terms shall be resolved through appropriate legal proceedings in the applicable jurisdiction unless otherwise agreed.
23. Force Majeure
Kind Call shall not be liable for delays or failures caused by circumstances beyond reasonable control, including:
- Natural disasters;
- Government actions;
- Internet outages;
- Cyberattacks;
- Labor disputes;
- Pandemics;
- Power failures;
- War or civil unrest;
- Third-party service disruptions.
24. Changes to These Terms
Kind Call reserves the right to modify or update these Terms at any time.
Updated Terms become effective upon posting to our website unless otherwise stated.
Continued use of our website or services constitutes acceptance of revised Terms.
25. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
26. Entire Agreement
These Terms, together with any separate agreements or policies, constitute the entire agreement between Kind Call and users regarding website use and services.
27. Contact Information
For questions regarding these Terms and Conditions, please contact:
Kind Call
28. Acknowledgment
By accessing or using Kind Call’s website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
You further acknowledge your responsibility to comply with all applicable laws, healthcare regulations, privacy obligations, and professional standards while using our services.